Salesforce - MFA / Passkey Guidance

Incident Report for California Closets

Identified

A number of users are experiencing additional requests for MFA in Salesforce today when attempting to log in with SSO as usual.

We are exploring options to improve our Active Directory SSO so that these additional MFA steps are not required. In the meantime, if you need assistance setting up a Passkey, please refer to the below guide.

Passkey Setup Guide:
https://californiaclosets.my.salesforce.com/sfc/p/1U000000EY2J/a/Pg00000FJVM1/sQrjNpKjHhkPQZ09C_b7IKmPKjo4NrRj.YB0evkDKqs

Posted Aug 12, 2026 - 09:50 PDT

This incident affects: Salesforce (Salesforce, CXT Partner Portal).